Patient Group Report

The following report summarises the continual development of Gilberdyke Health Centre Patient Participation Group.

Profile of our Practice Population

The information below shows a breakdown of our current Practice Population:

We currently have a list size of 6169 patients of which 3084 are female and 3085 are male, showing nearly 50% split.

Age range breakdown:
Age	Patients
0 to 5	349
6 to 16	715
17 to 25	562
26 to 60	2822
Over 60	1721

Ethnicity Breakdown of patients recorded
Ethnicity	Patients
British	1659
Other White	389
Other Mixed	5
Other Asian	4
Irish	4
White/Black Caribbean	3
White/Black African	0
White/Black Asian	2
Indian or British Indian	16
Bangladeshi	1
Chinese	5
Estonian/Latvian	19
Polish	14
Other Ethnic	19
Total Recorded	2140

Patient Participation Group Profile

We currently have 13 members of the PPG, 85% are female and 15% male, one of our group is registered disabled.

Age Breakdown:
Age	Patients
16 to 35	1 member
36 to 50	2 members
50 to 65	5 members
65 and over	5 members

Formation and continuation of our Patient Participation Group (PPG)

Our patient group was formed in March 2011 and consisted of a couple of patient representatives who had indicated they would be willing to join.

We also advertised in our Newsletter, this is distributed throughout. Following the meeting in March 2011 a Practice Meeting was held to identify some other categories for representation on the group.

Searches were carried out to look at our patient list and identify representatives from the following groups:

Local Nursing Home
Carer’s
Parent’s with children under 5
Parents with School age children
Working age
Ethnic Minority
Elderly
Chronic Diseases (who attend regularly to clinics)
Student age

A couple of patients were picked from each category and sent letters inviting them to join. GP’s also approached patients face to face.

We have continued to promote our PPG and advertised in a local magazine to continue to attract members to our group.

The meetings are chaired by the Practice Manager, also in attendance is a GP representative, Assistant Practice Manager and a receptionist.

This year our group have appointed a Vice Chair. Mr D Crimlis is a patient at our practice and has taken an active role in representing our PPG at events and pushing forward ideas and views of the group.

The practice is now a corporate member of NAPP (National Association of Patient Participation) which provide useful advice and information for Patient Group Members.

Representation

Our Vice Chair has implemented an application form for patients wishing to join the group which captures some basic personal information and reasons why they would like to join.

Priorities for our Survey

Our Patient Group decided on the priorities for our survey, the two main areas identified were:

Patient Transport
Patient Access to a computer and IT information

Distributing the Questionnaires to gather patient views

The surveys were handed out to all our patients who came in to the surgery during the month of October 2013, patients were encouraged to complete the questionnaire before they left the waiting room. Our Vice Chair compiled the data and completed a report containing the results from 93 questionnaires.

Survey Findings and Action Plan

The results of the survey were discussed at our PPG meeting in November 2013 and key areas identified for including in our Action Plan. The results of our survey can be found on our Practice website and on our Patient Group Notice Board in the waiting room.

The general comments from our survey were also discussed and taken on board by our group.

The group felt that the survey had provided some good feedback and had been an interesting learning exercise. The Chair suggested the group look at other methods of carrying out the survey next year, eg e-mail, phone survey.

The group will be concentrating this year on how patient’s can access our online facilities, a couple of our PPG members have offered to assist in setting up training for patients on how to use computers as a way of communicating.

Summary

Since the implementation of our group we are grateful to the contributions from the members. In general the feedback regarding our practice is a positive one with very few complaints. We are trying to increase our patient representatives and continually encouraging patients to join.

Some of the actions are already been implemented and our Action Plan (found on our Website) will be updated at regular intervals.

Details of the action which the Practice currently take as a consequence of discussions with the PPG

The Practice Manager feeds back to the practice at the practice monthly meeting updating the practice on suggestions and feedback from the group. This is a fixed agenda item at our practice meeting.

Our practice newsletter is also shared with our patient group before we publish so they have an input into events at our practice.

Other actions taken this year: